The Office for Legal Complaints (OLC) has appointed Paul McFadden as chief ombudsman and Sandra Strinati as chief operating officer of the Legal Ombudsman.

The pair will join the Legal Ombudsman in January 2021, with exact dates yet to be confirmed.

McFadden has a track record of developing ombudsman organisations and delivering change and innovation in complaints handling.

He recently served as acting Northern Ireland Public Services Ombudsman and previously worked for a number of years with the Scottish Public Services Ombudsman.
Strinati comes from a civil service background, most recently as the head of the operational delivery profession team at HMRC.

The Legal Ombudsman for England and Wales was set up ...

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