Company, Consumer, and Contract

Legal innovation: 
The future client

Managing client expectations and going over and above what is expected has become the norm, says Bhaves

Finding the fault lines in customer experience

Failure is a part of life. It can affect even the most reliable and experienced organisations. Think of Volkswagen: its whole brand image has been developed around the reliability and longevit

CMA: Consumers in the dark over cost of legal services

Regulatory framework does not significantly impede competition, says marke

The legal week in 60 seconds

The lawyers who represented families at the Hillsborough inquest have been awarded the Outstanding Achievement Award at the Legal Aid Lawyer of the Year Award

LSB: More reform needed to build on ‘positive’ Legal Services Act

Consumers need to be empowered so that their legal needs are met, says 'super regulator'

How will TTIP affect business?

Notwithstanding the Brexit vote, the Transatlantic Trade and Investment Partnership (TTIP) may still come to fruition by the end of the year, creating a stronger trade and investment relationshi

Fundraising is still big news for the charity sector

Sarah Clune considers various legal developments that will affect charities in the coming months, including the introduction of the Charities Act and the PSC registe