Knowledge management

Dissecting processes: How to create a legal process improvement programme

Kim R. Craig and Andrew M. Baker of Seyfarth Shaw share their insights on how to kick start a legal process improvement programme

Knowledge democracy: Developing a social media-based intranet

Gerard Bredenoord and Ben Rigby discuss how Linklaters developed ?a social media-based solution to its intranet needs

New directions: How KM managers are 
shaping law firm strategy

Kate Clifton explores how KM managers are ?shaping firm strategy and development

Profile: Mark Gould

Mark Gould shares with Kate Clifton how he went from ?PSL to head of KM at Addleshaw Goddard in five years

Learning interface: Creating a user-friendly learning management system

Susan Hayes and Lisa Port share their experience of launching a new learning management system at Stewart McKelvey  

Global jigsaw: Developing a global search solution

Head of knowledge Gerard Bredenoord and consultant Cora Newell discuss the evolution of Linklaters’ global search tool

Need to know: Introducing a new current awareness service

LIS manager Dean Mason shares his experiences in developing a new current awareness service at Salans