Marketing
Listen to clients – and learn
Exceptional client experience is more vital than ever to sustain loyalty, says Helen Hamilton-Shaw
Data in the driving seat
Tracking business development data is essential for firm growth, explains Fiona Jackson
Consumer confidence reaches 90% around legal services affordability
SRA identifies encouraging trends around transparency reforms
Striving for perfection
The perfect legal business does not have to be ‘pie in the sky’, says Simon McCrum
Woman in a man’s world
Back in the day when legal aid paid quickly, a female estate agent helped Marilyn Stowe get her firm off the ground
Twitter: 11 years on
Inksters was the first law firm in Scotland to start tweeting. With contributions from today’s tweeters, Brian Inkster looks at how firms and individ
Influencing the influencers
Individual’s use of social media in the workplace raises significant issues for firms, says Gabriel Habel
Dementia champion
Michelle Monnes-Thomas talks about her dementia work and how it affects her legal practice
Sparking innovation
An innovation board can be an asset to firms seeking to innovate, but first they need to appreciate what innovation really is, says Hélène Ru
