Marketing

Listen to clients – and learn

Exceptional client experience is more vital than ever to sustain loyalty, says Helen Hamilton-Shaw

Data in the driving seat

Tracking business development data is essential for firm growth, explains Fiona Jackson

Consumer confidence reaches 90% around legal services affordability

SRA identifies encouraging trends around transparency reforms

15 Oct 2020 | Legal services

Striving for perfection

The perfect legal business does not have to be ‘pie in the sky’, says Simon McCrum 

Woman in a man’s world

Back in the day when legal aid paid quickly, a female estate agent helped Marilyn Stowe get her firm off the ground

18 May 2020 | Career development

Twitter: 11 years on

Inksters was the first law firm in Scotland to start tweeting. With contributions from today’s tweeters, Brian Inkster looks at how firms and individ

Influencing the influencers

Individual’s use of social media in the workplace raises significant issues for firms, says Gabriel Habel

14 May 2020 | Ethics

Dementia champion

Michelle Monnes-Thomas talks about her dementia work and how it affects her legal practice

Sparking innovation

An innovation board can be an asset to firms seeking to innovate, but first they need to appreciate what innovation really is, says Hélène Ru

Send us a message

Want to speak to us about something else? Then pop your details in to the form below and we will get back to you shortly.