Law firms are under growing pressure to be responsive to client needs, to have ‘deep’ knowledge of the law, and to have greater commercial awareness, new research suggests.

The survey of more than 200 in-house lawyers found that in-house counsel value responsiveness, understanding of their business and its industry, and specialist expertise as the most important factors when deciding whether to instruct a law firm. These factors all ranked higher than price.

‘There is now tremendous pressure on law firms to understand, agree, and keep to service level agreements with their clients, and to ensure th...

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